Keatext is an advanced AI-based text analytics platform designed specifically for CX professionals. It revolutionizes the way businesses analyze text data from various sources such as reviews, surveys, and contact center interactions. By unifying feedback channels, Keatext provides a comprehensive view of customer and employee experiences, enabling companies to pinpoint key drivers of satisfaction and generate AI-powered recommendations for impactful changes.

One of the standout features of Keatext is its seamless setup process. As a cloud-based, standalone analytics platform, it integrates effortlessly into existing tech stacks without the need for redesigns. Users can easily upload their own data files or leverage Keatext's integrations to uncover insights within minutes. This ease of use translates to a significant reduction in analysis time, with a remarkable 98% efficiency boost.

Keatext empowers businesses to understand the experiences they deliver by identifying blind spots and uncovering hidden issues that may be affecting customer or employee satisfaction. It provides a 360-degree view of the customer journey, highlighting key drivers that impact satisfaction. This comprehensive analysis supports smarter, data-driven decision-making, advocating for improvements that truly matter.

The platform's AI-driven recommendations are tailored to each business context, suggesting actions that will have the most significant impact on people experiences. These insights are presented in easy-to-understand reports, ready to be shared with teams or management. Companies have reported a 5-point increase in Customer Satisfaction (CSAT) scores after implementing Keatext's recommendations.

Keatext is trusted by customer and employee-centric brands across various industries. Testimonials from VP Customer Experience at COOLA, Marketing Specialist at Intelcom, and Account Manager at Sampler highlight the platform's effectiveness in transforming CX programs and saving valuable time. Users have praised Keatext for its ability to turn hours of manual review analysis into just minutes of efficient, AI-powered insights.

The platform offers versatile use cases, including analyzing reviews to identify root causes of negative feedback, understanding what drives Net Promoter Score (NPS) and CSAT scores through surveys, and improving time to resolution and reducing churn through ticket analysis. Keatext also provides valuable resources, such as a comprehensive guide to sentiment analysis, helping organizations deploy this technique effectively.

For those looking to see Keatext in action, the platform offers demo sessions with expert guidance, allowing businesses to explore the tool and get a proof of concept with their own data. Keatext is committed to privacy and uses cookies as per its privacy policy, ensuring that user data is handled with the utmost care and respect.

In summary, Keatext is a powerful, AI-driven text analytics solution that empowers CX professionals to make data-driven decisions, improve customer and employee experiences, and stay ahead in the competitive digital landscape. Its ease of use, comprehensive insights, and actionable recommendations make it an indispensable tool for any business focused on enhancing its CX and HR strategies.