
Ariglad
2024-07-02T07:01:00+00:00
Related Categories - Ariglad
Key Features of Ariglad
- 1
Auto-creates/updates knowledge base from various sources
- 2
Analyzes support tickets to find knowledge base gaps
- 3
Updates knowledge base with new product features
- 4
Uses Slack chat contents as a source for knowledge base updates
Target Users of Ariglad
- 1
Customer Support Teams
- 2
Product Managers
- 3
IT Teams
- 4
Content Managers
Target User Scenes of Ariglad
- 1
As a Customer Support Team member, I want Ariglad to automatically update my knowledge base articles so that I can provide accurate and up-to-date information to customers
- 2
As a Product Manager, I want Ariglad to analyze support tickets and identify knowledge base gaps so that we can improve customer satisfaction and reduce support ticket volumes
- 3
As an IT Team member, I want Ariglad to integrate seamlessly with our existing CX/CX stack and maintain SOC2 compliance so that I can ensure the security and reliability of our support systems
- 4
As a Content Manager, I want Ariglad to ensure real-time synchronization of knowledge base content from various sources so that our documentation is always current and comprehensive.