Ariglad

Ariglad

2024-07-02T07:01:00+00:00

Related Categories - Ariglad

Key Features of Ariglad

  • 1

    Auto-creates/updates knowledge base from various sources

  • 2

    Analyzes support tickets to find knowledge base gaps

  • 3

    Updates knowledge base with new product features

  • 4

    Uses Slack chat contents as a source for knowledge base updates


Target Users of Ariglad

  • 1

    Customer Support Teams

  • 2

    Product Managers

  • 3

    IT Teams

  • 4

    Content Managers


Target User Scenes of Ariglad

  • 1

    As a Customer Support Team member, I want Ariglad to automatically update my knowledge base articles so that I can provide accurate and up-to-date information to customers

  • 2

    As a Product Manager, I want Ariglad to analyze support tickets and identify knowledge base gaps so that we can improve customer satisfaction and reduce support ticket volumes

  • 3

    As an IT Team member, I want Ariglad to integrate seamlessly with our existing CX/CX stack and maintain SOC2 compliance so that I can ensure the security and reliability of our support systems

  • 4

    As a Content Manager, I want Ariglad to ensure real-time synchronization of knowledge base content from various sources so that our documentation is always current and comprehensive.